30 years ago, the Quality guru W. Edwards Deming published the best-seller Out of the Crisis. In it, he offers a theory of management based on his famous 14 Points for Management. The 14 Points can be said to express Dr. Deming’s philosophy of transformational management. Additionally, this 7 Deadly Diseases of Management describe the most serious barriers that management faces to improving effectiveness and continual improvement:
- Lack of constancy of purpose to plan product and service that will have a market and keep the company in business, and provide jobs. Without good long term planning, worker efforts will be irrelevant
- Emphasis on short-term profits: short-term thinking (just the opposite from constancy of purpose to stay in business), fed by fear of unfriendly takeover, and by push from bankers and owners for dividends.
- Evaluation of performance, merit rating, or annual review.
- Mobility of management; job hopping.
- Management by use only of visible figures, with little or no consideration of figures that are unknown or unknowable.
- Excessive medical costs.
- Excessive costs of liability, swelled by lawyers that work on contingency fees.
Suggested Reading & Bibliography
|Out of the Crisis - W. Edwards Deming (1986)|